Once you have completed the online form, we will send you a confirmation email. If you are the outgoing customer, we will generate your final invoice. If you are the incoming customer, you will rec...
If you don’t know your projected annual usage, then we can estimate this for you using your latest meter reading, so please try to include this on the form. If you do not have this to hand, we will...
If you are an outgoing customer, as part of the online form you can request prices for your new premises and a member of our team will contact you to discuss our competitive rates. As for your fina...
Yes, you will receive a pop-up message to confirm that the form was submitted successfully, and then you will be sent an email explaining the next steps shortly afterwards.
We will accept or request further information about the initial change of occupancy request within 10 working days. To complete the move we need to have all the relevant information, so our online ...
Electricity meter - electromechanical dial meters instructionsAlways write down the number the pointer has passed (this is not necessarily the nearest number to the pointer).So if the pointer is an...
If you are still receiving invoices, this could be due to nBS having not been notified of the move. If you haven’t been in contact with nBS, then please complete our online form and we will process...
It is the responsibility of both incoming and outgoing parties to agree a changeover date. If an agreement cannot be reached, we will ask for additional documentation to support any dispute, such a...
A. If you do delay notifying us of a change of occupier, this can lead to you being invoiced for consumption that you are not responsible for, create unnecessary queries at a later stage, and promp...
Everything you need to provide is covered in our online form, in which you will be asked to detail the following:Your Meter Point Administration Number (MPAN) or Meter Point Reference Number (MPRN)...