Smart meters

Smart meters enable two-way communication between meter and supplier, so meter readings can automatically be transmitted at a choice of frequency, including half hourly..

The upgrade to Smart meters will mostly impact households and small businesses, but also some larger businesses with smaller sites.

At the present time, we are not able to support the functionality of electricity or gas Smart metering. This means that we are currently only able to install AMR meters, which we can support and manage fully.

If you are interested in having a Smart meter installed, you can register your interest with us. By doing so, this will be on the basis that we are currently not in a position whereby we can advise you if, or when, we will be able to manage SMETS2 Smart meters in the future. However, we will of course keep you updated when we have a clearer view of what our plans will be. It is important to us that we set your expectations upfront, which is why, at the current time, we cannot specify when we will be able to manage SMETS2 Smart metering.

Please note that Smart meters cannot replace any existing 3-phase or current transformer (CT) meters. If the network signal is insufficient in your area, you may also not be able to upgrade to Smart. But we can advise when we assess your meters.