Energy Theft

Reporting energy meter theft

Energy theft, or meter tampering, is where someone deliberately alters their gas or electricity meter so it doesn’t record their usage properly.

It’s a criminal offence which can lead to a fine and 5 years in prison, but more importantly it’s extremely dangerous. Tampering with a property's energy supply can put the safety of people in the property and surrounding area at risk.

Not only that, but it's estimated to cost customers, suppliers and the energy industry £400,000,000 a year. We work hard alongside Ofgem to stamp it out, but we need your help.

If you think someone is stealing energy or tampering with the meter, please contact Crimestoppers.

Crimestoppers: Energy theft hotline [phone]

www.stayenergysafe.co.uk

If your meter has been stolen, call your local Police on 101 and get a crime reference number. Then contact Customer Enquiries and arrange for a new meter to be installed.

PLEASE NOTE:

If you can smell gas or think there's a leak, turn off your supply at the meter and Call the National Gas Service Emergency Line on 0800 111 999.

And if you're worried about the safety of your or a nearby electricity supply, please contact the relevant electricity distributor for your area.